Skip to main content
Beantwoord

KPN refuses to transfer my number

  • November 1, 2023
  • 1 reactie
  • 77 keer bekeken
CHAAR
Nieuwkomer
Forum|alt.badge.img

Goedemorgen,

I have a question can you help me please. I have been a KPN customer since August 2021. My first two-year contract expired and was automatically renewed for another two years( sim only ). I requested a pre-order for an iPhone from Odido and I wanted to transfer my number, but KPN refused to transfer the number (after communicating with them for two days). They told me the only solution was to return the phone to Odido and order a phone from KPN so that I would not pay for a two-SIM subscription.

what should I do now? I will get the phone today 

Do I have to return it and order a new phone from ‏KPN and wait another period?

I have been waiting for 6 weeks :(  

Beste antwoord door PeterG

and was automatically renewed for another two years( sim only )

This never happens automatically. Only if you renew. If you do nothing after 2 years it can be stopped per month. Going to another provider also takes a month. Because of the legally prescribed notice period of one month.

So, if you renewed you can't go to Odido for another 2 years.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

PeterG
Superuser
Forum|alt.badge.img+35
  • PeterG
  • Antwoord
  • November 1, 2023

and was automatically renewed for another two years( sim only )

This never happens automatically. Only if you renew. If you do nothing after 2 years it can be stopped per month. Going to another provider also takes a month. Because of the legally prescribed notice period of one month.

So, if you renewed you can't go to Odido for another 2 years.

Groeten, Peter. 🐱. Samsung 📺 (2019, 43"); TV+; V10; 📱 Samsung S25 FE.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement