It’s been several hours I have this issue:
Wegens een technisch probleem kunnen we momenteel je gegevens niet ophalen. Probeer het later nog eens.
When trying to add a 2GB bundle.
A very nice (able to speak English) medewerker at the phone gave me 5GB but it seems to be really slow (?) still, as if the sim card didn’t pick it up at all.
I’m leaving this in English because there’s nothing out there for English speakers and it’s really hard to find anything, and most of the Customer Service at KPN is not “allowed” to give English service, which is ludicrous. The chat is useless because 1. there’s a bot (useless by default) and 2. when asking for a real human, there’s none available, for mysterious some reason.
If you have the same issue, please shout in this thread so they know - not sure if they are aware of the numbers of people living in the NL that do not speak Dutch fluently (or at least not enough to explain a technical issue on the app that doesn’t depend on anything specific).
Thanks! The last person I’ve spoken to (the nice guy who could speak English) told me this is a known issue = but why there’s no transparency about it? Or a code to refer to? So it’s easier to access to customer service?
Do you have a page of down services one could look at to determine if they can just wait or if they need to seek support?