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Vraag

My order was cancelled, can i place it again?

  • December 13, 2024
  • 1 reactie
  • 10 keer bekeken
R
Nieuwkomer

I miss the date and time of my order. So it was cancelled. I am trying to contact kpn to reschedule the delivery or use the money i paid to order the same product. Please, is there as way i can get that done

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1 reactie

Alexandra van KPN
Moderator
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Hi and welcome to our community ​@R.A Vrolijk.

Usually when an order is cancelled, you'll get any payment back within 10 working days. You should be able to order again, even within this time, but I can imagine that you'd like to use that money for your new order.

For faster help or to discuss what the options are, you can make a call me back appointment, through our digital assistant Dot. My colleague will call you back when it suits you, and help you with this.

Life begins after coffee ฅ^•ﻌ•^ฅ

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