Not receiving OTP sms messages from my UK bank

Hi ​@Jarrod . Welcome to the KPN Community.

That’s a really frustrating situation, especially since you’ve already gone through the usual steps like trying a different device and clearing everything out.

What’s worth knowing is that SMS OTP messages don’t always behave like normal text messages. They’re often sent through different (sometimes international) routes or via short codes, which means they can fail even when regular SMS works fine.

A couple of things you could double-check: make sure your number is registered with your bank in full international format (+31…), and have a look at any spam or blocked message folders on your phone, as these types of messages can occasionally end up there without much warning. If you’re using dual SIM or recently switched SIMs, it’s also worth confirming the correct one is set for SMS.

If none of that changes anything, it may be worth asking your bank to re-register your number for OTP or check how they’re sending those messages, as not all systems handle international delivery equally well.

If you get any new info or want to dig deeper, feel free to share an update here.