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Ordered a Sim Card from kpn.com but it doesn't work

  • January 25, 2024
  • 4 reacties
  • 108 keer bekeken
D
Nieuwkomer

Hello,

I ordered a SIM card from the website kpn.com.

It was delivered to me by a courier. The letter in the package says I should be able to install the SIM and use it right out of the box. But it's not working - the SIM is recognized by the phone, but shows "Emergency calls only". Rebooting my phone and re-installing the SIM didn't help. 

I tried calling to 0800-0402, but it's in Dutch - I can't understand anything :(

What should I do for my SIM card to start working?

Thanks

Beste antwoord door dmrsp

Hi @Sanne van KPN 

It's working now, thank you. I just had to wait till the end of the day for delivery to be confirmed by the carrier.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

D
Nieuwkomer
  • dmrsp
  • Auteur
  • Nieuwkomer
  • January 25, 2024

I managed to connect to a support specialist on 0800-0402. I just needed to wait for a minute before it said "For English press 1".

For the SIM card to be activated, the delivery company needs to submit the delivery confirmation to the KPN system. The confirmation is not yet submitted in my case, that's why the SIM card is not working. 

Sanne van KPN
Moderator
Forum|alt.badge.img+20

Hi @dmrsp and welcome to our forum! 

I'm glad you managed to contact us. 🙂 Is the simcard working now? 

If not, could you add the cellphone and simcard number to your forum profile and give me a heads-up here when you’ve done so?
Then I can check what the status is!

~(˘▾˘~) (~˘▾˘)~
D
Nieuwkomer
  • dmrsp
  • Auteur
  • Nieuwkomer
  • Antwoord
  • January 28, 2024

Hi @Sanne van KPN 

It's working now, thank you. I just had to wait till the end of the day for delivery to be confirmed by the carrier.

Sanne van KPN
Sanne van KPN
Moderator
Forum|alt.badge.img+20

Great, thanks for letting me know! 

~(˘▾˘~) (~˘▾˘)~

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