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Phone number deactivated after cancelling my contract, is there a chance to reactivate it?

  • March 31, 2023
  • 2 reacties
  • 197 keer bekeken

I bought my phone number as pre-paid sim card, and after that switch it to a monthly subscription for temporary use, and after a month I cancelled the subscription and I was surprised today that my phone number was deactivated, I thought it will be pre-paid.

I need to know, how can I get it reactivated, because it has just been deactivated, anyone with a solution ? 

Beste antwoord door Erik van KPN

I'm sorry, @Med-Amine, but unless you specifically asked our cancellation department to change the subscription back into prepaid, the number is gone. 

 

Correction: I found that the above is not necessarily true. There is a limited window of time in which a cancelled subscription (including the phone number) can be re-activated into a new contract. The way to get this done is to call us at 0800-0402.

The problem is solved, I reactivated my subscription after calling customer service! 

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Erik van KPN
Moderator
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  • Moderator
  • Antwoord
  • April 2, 2023

I'm sorry, @Med-Amine, but unless you specifically asked our cancellation department to change the subscription back into prepaid, the number is gone. 

 

Correction: I found that the above is not necessarily true. There is a limited window of time in which a cancelled subscription (including the phone number) can be re-activated into a new contract. The way to get this done is to call us at 0800-0402.

The problem is solved, I reactivated my subscription after calling customer service! 

 


  • Auteur
  • Nieuwkomer
  • April 2, 2023

The problem is solved, I reactivated my subscription after calling customer service!