Phone number port from LycaMobile to KPN didn't happen

Hi,

I requested my phone number to be transfered/ported from LycaMobile to my new KPN contract (not pay as you go). I have lost the signal from the Lyca phone but although the KPN phone number has signal on the phone I can’t make/receive any calls and can’t use the internet. Also I don’t see the product in mijnKPN (I only see the original phone number of the SIM card I received which I was advised to add manually in my products via the Customer Service phone line). 

So, now I have no phone therefore I cannot call the Customer Service line. Could you please assist?