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Share MB issue, can't share MB's

  • June 8, 2021
  • 5 reacties
  • 365 keer bekeken
A
Nieuwkomer

Hi,

 

Sorry for writing in English but my Dutch level is not good enough.

 

In addition to my internet subscription I have subscribed to 2 SIM only mobile subscriptions.

I would to use Share MB to share data from my unlimited data subscription to the second one (0 data) but I cannot get it done either on the web page or on the mobile app.

 

I can see all the products in my account and the 2 phone seems to have the same address. Any idea what could be the issue?

 

Thanks,

Anthony

Beste antwoord door Thomas van KPN

Hi @Anthonykah, no problem!
Have you also registered both numbers specifically for the “hussel”discount? You can do this through this page on our website: https://www.kpn.com/hussel/aanmelden.htm

otherwise I can always take a look! Could you update your profile and let me know?

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    5 reacties

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hi @Anthonykah, no problem!
    Have you also registered both numbers specifically for the “hussel”discount? You can do this through this page on our website: https://www.kpn.com/hussel/aanmelden.htm

    otherwise I can always take a look! Could you update your profile and let me know?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    A
    Nieuwkomer
    • Anthonykah
    • Auteur
    • Nieuwkomer
    • June 9, 2021

    Hi @Thomas,

     

    Thanks for the quick reply.

    I have tried multiple time and it doesn’t seem to solve the issue. I see both numbers into my product and the button to Share Mb but nothing happens when I click on it (I have tried both on the website and on the mobile app):

     

     

    My profile should be up to date now, let me know if you need any other information.

     

    Thanks,

    Anthony

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Ah thanks! I see the numbers were indeed already registered but the order got stuck somehow. I re-registered them and the order seems to have gone through. It should work now!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    A
    Nieuwkomer
    • Anthonykah
    • Auteur
    • Nieuwkomer
    • June 10, 2021

    Hi @Thomas,

     

    I can confirm that everything works fine now.

     

    Thank you so much!

    Cheers,

    Anthony

    Thomas van KPN
    D
    Nieuwkomer
    • Dian Yin
    • Nieuwkomer
    • September 12, 2023

    Hi Thomas, I have exactly the same problem, I have two KPN mobile subscriptions but I can't share MBs to the other one, probably you need to re-registered them… thank you

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