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Sim activation

  • 7 januari 2019
  • 1 reactie
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Giaco_Moto
Nieuwkomer
I have a new subscription on my work device, unfortunately the sim (even if I bought it at a kpn store) is not activated. when I try to activate it online it says that the combination of mobile number and pin is not correct.

Beste antwoord door Marcia van KPN

Hi Giaco, welcome! Apologies for my late response. Are you sure the simcard isn't activated yet? Or is it possible that you use the wrong pin? Please update your forumprofile with your zipcode + house number and 06-number. Could you also send me a personal message with the simcard number you are using?

Edit: if it's a business subscription, please ask your question on our business forum
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Marcia van KPN
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  • 8 januari 2019
Hi Giaco, welcome! Apologies for my late response. Are you sure the simcard isn't activated yet? Or is it possible that you use the wrong pin? Please update your forumprofile with your zipcode + house number and 06-number. Could you also send me a personal message with the simcard number you are using?

Edit: if it's a business subscription, please ask your question on our business forum