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SIM card activiation issue

  • October 2, 2023
  • 5 reacties
  • 47 keer bekeken
Andrii Nazarov
Nieuwkomer

Hi Everyone,

I opted to switch my current mobile service provider to KPN from the 1st of October keeping my existing phone number. KPN promised to take care of the transfer. I received the new sim-card but I can’t activate it. Also, I see that the subscription with current mobile service provider is still active. Can somebody please advise what went wrong? 

Regards

 

Beste antwoord door RBxx

How long is it until your current subscription ends? You can start the process to switch to KPN four months before the old subscription ends, but the actual switch will be after the old contract ends.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    5 reacties

    N
    Slimmerik
    Forum|alt.badge.img+5
    • Nicj56
    • Slimmerik
    • October 2, 2023

    Hi @Andrii Nazarov,

     

    What is the actual end date of your current contract at the old provider?

    Glasvezel 1000/1000 | Deco XE75 Pro | 2 x TV+ | iPhone 16 Pro KPN met Toestel | Apple Watch Ultra KPN MultiSIM
    Remco van KPN
    Andrii Nazarov
    Andrii Nazarov
    Nieuwkomer
    • Andrii Nazarov
    • Auteur
    • Nieuwkomer
    • October 2, 2023

    Hi Nicj56, good question. I checked and it appears that I am still within 2-years duration of my contract. I guess I need to cancel it myself in order to switch to KPN, right?

    N
    Slimmerik
    Forum|alt.badge.img+5
    • Nicj56
    • Slimmerik
    • October 2, 2023

    Hi @Andrii Nazarov,

     

    Yes but than you gotta pay the fee that is left for the rest of your duration…

     

    See this:

    How does purchasing your mobile subscription work?
    Buying a mobile subscription is possible with almost all providers. However, your provider is not eager to shorten the agreed term of your contract. The longer your contract runs, the higher the costs may be. Therefore, first carefully consider a lump sum payment before you cancel your mobile subscription early.

    Glasvezel 1000/1000 | Deco XE75 Pro | 2 x TV+ | iPhone 16 Pro KPN met Toestel | Apple Watch Ultra KPN MultiSIM
    Remco van KPN
    Andrii Nazarov
    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • Antwoord
    • October 2, 2023

    How long is it until your current subscription ends? You can start the process to switch to KPN four months before the old subscription ends, but the actual switch will be after the old contract ends.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    Remco van KPN
    Andrii Nazarov
    Andrii Nazarov
    Nieuwkomer
    • Andrii Nazarov
    • Auteur
    • Nieuwkomer
    • October 2, 2023

    I still have a few months left on my old subscription (stupid me….). Thank you for your answers, I will consider canceling my current subscription earlier.

    Have a nice day! 

    Remco van KPN
    N

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