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Unable to use free data bundle, due to broken fibre cable

  • September 29, 2025
  • 5 reacties
  • 59 keer bekeken
R
Nieuwkomer

My wifi was affected due to a broken fiber cable, as a result i was given a free data bundle on my mobile...Even though I received the message on my phone that free data bundle is activated, the data usage kept charging my calling credit until it became 0, then the mobile internet stopped all together. Bad service, what a shame...😕

Beste antwoord door Vikash van KPN

Thank you for your message! I completely understand your question. Unfortunately, it’s not possible to add a bundle to a prepaid number. The free data bundle is only available with a KPN subscription.

With prepaid, you can of course still purchase and top up your own data bundles.

5 reacties

Vikash van KPN
Moderator
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Hi ​@RoyRo and welcome here. I’m sorry to hear you had this problem. To fix it, I suggest you make a callback appointment with our customer service. Then we can add a free data bundle to your KPN Mobile subscription. I’m sorry for the trouble.

You Can't Make Everyone Happy, You're Not Pizza
R
Nieuwkomer
  • RoyRo
  • Auteur
  • Nieuwkomer
  • October 1, 2025

It does not work as I have KPN prepaid number. Don't understand why KPN cannot provide free data bundle on prepaid number

Vikash van KPN
Moderator
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  • Vikash van KPN
  • Moderator
  • Antwoord
  • October 3, 2025

Thank you for your message! I completely understand your question. Unfortunately, it’s not possible to add a bundle to a prepaid number. The free data bundle is only available with a KPN subscription.

With prepaid, you can of course still purchase and top up your own data bundles.

You Can't Make Everyone Happy, You're Not Pizza
R
Nieuwkomer
  • RoyRo
  • Auteur
  • Nieuwkomer
  • October 4, 2025

Today is 7th day and the issue is not fixed. I have heard KPN provides portable wifi devices in such cases. Where can i request one?

Vikash van KPN
Moderator
Forum|alt.badge.img+23

Sorry to hear that the issue still hasn’t been resolved — that’s of course not what we want. In this case, it’s best to contact our customer service. They can check whether you’re eligible for a temporary (portable) Wi-Fi device. The easiest way to do this is also by scheduling a callback appointment, so you don’t have to wait on hold.

You Can't Make Everyone Happy, You're Not Pizza

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