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Experia Box v10 doesn't connect after turned off

  • August 30, 2025
  • 1 reactie
  • 27 keer bekeken
P
Nieuwkomer

Hello I'm getting problems with my modem, we took it off from the power outlet and then put back in but now it isn't connecting to the internet anymore.

Services light turns orange but fiber optic port is green.

 

I tried to reset, change cable and also turn off and on again after 2 mins.

 

If someone could help it would be really appreciated!

Beste antwoord door Thomas van KPN

Hi ​@Pedro6413, welcome to our community!
On kpn.com/storing there are some troubleshooting steps you can take. 
The quickest way to reach us for issues like this is by phone on 0800-0402. Did you get everything working in the mean-time?

1 reactie

Thomas van KPN
Moderator
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  • Thomas van KPN
  • Moderator
  • Antwoord
  • September 3, 2025

Hi ​@Pedro6413, welcome to our community!
On kpn.com/storing there are some troubleshooting steps you can take. 
The quickest way to reach us for issues like this is by phone on 0800-0402. Did you get everything working in the mean-time?

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Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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