Experia Box V10 loses internet connection multiple times a day

Hi ​@Nicolas1 , thanks for your message and welcome to our Community :)

I can completely understand how frustrating this must be, especially now that you are working from home more frequently. Having the connection drop several times a day, sometimes for hours, is of course not something you should have to deal with.

Since your Experia Box V10 has already been replaced and the problem is still occurring, I don't think it would be useful to have you go through the same basic troubleshooting steps again.

At this point, I would strongly recommend contacting KPN by phone. My colleagues can then perform a live measurement of your connection and check what is happening with the line when the connection drops. They can also see whether the modem is losing its connection to the KPN network and, based on those measurements, determine what the next step should be.

If possible, please contact us while the connection is down or immediately after it happens. This gives my colleagues the best opportunity to measure the connection at the time the problem occurs.

I understand that calling can be inconvenient, but in this case it really is the quickest way for us to investigate the problem properly. Replacing the modem has not resolved the issue, so we need to look further into the connection itself.

I hope we can get this matter resolved for you soon!