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KPN Box Lan port doesn't support 1 Gbps?, only 100 Mbps

  • December 1, 2022
  • 11 reacties
  • 329 keer bekeken

dharm
Deelnemer
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Hi Team,

 

I changed my subscription from 100 mbps top 1gbps but i am not getting more than 100 mbps connected with lan port to modem .

 

Could you please help

Beste antwoord door RBxx

Hi @dharm 

The LAN ports of the KPN Box 12 do support 1 Gbps. Check your cables. Do you use cat 5e or better?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

11 reacties

RBxx
Superuser
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  • Superuser
  • Antwoord
  • December 1, 2022

Hi @dharm 

The LAN ports of the KPN Box 12 do support 1 Gbps. Check your cables. Do you use cat 5e or better?


dharm
Deelnemer
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  • Auteur
  • Deelnemer
  • December 1, 2022

Yes I am using Cat 5e 


RBxx
Superuser
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  • Superuser
  • December 1, 2022

How did you determine the linespeed? Can you show it on a screenshot, without showing personal information like ip-address?


dharm
Deelnemer
Forum|alt.badge.img
  • Auteur
  • Deelnemer
  • December 1, 2022

 


dharm
Deelnemer
Forum|alt.badge.img
  • Auteur
  • Deelnemer
  • December 1, 2022

Modem View

 


RBxx
Superuser
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  • Superuser
  • December 1, 2022

Ok, that's clear. What kind of device is connected to the LAN port? It appears that this device has a network adapter which is only capable of (or set to) 100Mbps. Therefore you see the orange line.

My PC connection looks like this, with the green line showing 1 Gbps:

 


RBxx
Superuser
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  • Superuser
  • December 2, 2022

Hi @dharm , have you identified the problem?


dharm
Deelnemer
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  • Auteur
  • Deelnemer
  • December 2, 2022

I connected gigabyte router GLnet router  with lan . I was having T Mobile and used this router with 1gbps speed .


Ik_Combineer
KPN medewerker
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  • KPN Monteur
  • December 2, 2022

Could you replace the network cable and test it again? All 4 LAN ports of your modem support 1000mb speed


Thomas van KPN
Moderator
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Hi @dharm, as mentioned above the modem should be able to deliver 1Gb/s fine, have you tried a different cable yet? Or perhaps a different device?


dharm
Deelnemer
Forum|alt.badge.img
  • Auteur
  • Deelnemer
  • December 13, 2022

Hey, I did not change anything like cable or router but it is getting 1gbps . Thanks all for help and suggestions.