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Lost all custom settings after update of modem

  • May 23, 2025
  • 3 reacties
  • 27 keer bekeken
A
Deelnemer

it is not strange at all, just got my update too, and every single setting is now gone, all the wifi settings, port forwarding, ip reservations, every settings has been deleted after the update.

thank you so much for deleting all my settings!

furthermore my lan switches are also not working anymore.. i can only connect via wifi.

how do i fix this and have my lan switches working again? only green light and no orange one on them..

 

Admin: eigen topic voor vraag gemaakt [origineel topic]

Beste antwoord door Denise van KPN

With a regular update, your settings should have been kept, ​@A_Durante. However, when migrating from the old software to the new software, it is common for these settings to be lost. So it really depends on whether you got an upgrade or an update.

As for the LAN switches: my advise would be to give your modem a reset. Yes, you will have to reapply all your settings, but I suspect it will solve the LAN issues.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20

    With a regular update, your settings should have been kept, ​@A_Durante. However, when migrating from the old software to the new software, it is common for these settings to be lost. So it really depends on whether you got an upgrade or an update.

    As for the LAN switches: my advise would be to give your modem a reset. Yes, you will have to reapply all your settings, but I suspect it will solve the LAN issues.

    “Bury my bones in the midnight soil, plant them shallow and water them deep, and in my place will grow a feral rose, soft red petals hiding sharp white teeth.” ― V.E. Schwab, Bury Our Bones in the Midnight Soil
    A
    Deelnemer
    • A_Durante
    • Auteur
    • Deelnemer
    • May 30, 2025

    With a regular update, your settings should have been kept, ​@A_Durante. However, when migrating from the old software to the new software, it is common for these settings to be lost. So it really depends on whether you got an upgrade or an update.

    As for the LAN switches: my advise would be to give your modem a reset. Yes, you will have to reapply all your settings, but I suspect it will solve the LAN issues.

    yeah that’s what i’ve been told too in the other thread, but it’s not the case.

    it was updating from V12.C.24.05.08 (at least that’s what i can read in the “Rescue firmware version”) but still all my settings got lost anyway..
    I just did a factory reset, restarted it multiple times, and after plugging/unplugging it several times, it seems that they are working again now. 

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20

    I'm sorry to read that you lost your settings with a regular update, this should not have happened. I'm glad to read that it seems to have been fixed now.

    “Bury my bones in the midnight soil, plant them shallow and water them deep, and in my place will grow a feral rose, soft red petals hiding sharp white teeth.” ― V.E. Schwab, Bury Our Bones in the Midnight Soil

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