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Received a KPN Box 12 without a cable to connect the DSL

  • September 22, 2025
  • 2 reacties
  • 41 keer bekeken
M
Nieuwkomer

I’ve received the KPN Box 12, but the DSL cable was missing from the package. What should i do ? 

Beste antwoord door Jasper van KPN

Hi ​@Maycicek, welcome to the community. That cable should be present, but if it's not you can request a new one as JDD mentioned. A quick way to do that is to make a callback appointment on our site (bottom right). It's also possible to buy one in a local hardware store, that is even quicker because you don't have to wait for it to be send to you.

2 reacties

J
Wijsgeer
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  • JDD
  • Wijsgeer
  • September 22, 2025

Ask one at the KPN or buy one they are not expensive.

Jasper van KPN
Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • September 24, 2025

Hi ​@Maycicek, welcome to the community. That cable should be present, but if it's not you can request a new one as JDD mentioned. A quick way to do that is to make a callback appointment on our site (bottom right). It's also possible to buy one in a local hardware store, that is even quicker because you don't have to wait for it to be send to you.

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