Hello, i am a kpn prepaid user. I received the following sms on August 8th, i was at sea working on a ship.
Beste klant, let op: je hebt 5 maanden niet gebeld, ge-smst of internet gebruikt met je prepaid simkaart. Daarom blokkeren wij je tegoed en nummer over 30 dagen. Gebruik je telefoon of waardeer snel je tegoed op via kpn.com/onlineopwaarderen om je nummer en tegoed te behouden. Groet, KPN
I topped up a bundle immediately using prepaid app, but couldn’t send of course sms because out of range. Yesterday arrived to usa and topped up credit, but still unable to send or receive sms. Only the ones from kpn work. Later spent the credit as data roaming, still sms not working. Now I flew to Argentina and still unable to send or receive sms, even when the prepaid app shows i have Eenheden 30/30 for sms.
Can somebody advise how to unblock the number from abroad ? I will not return to the Netherlands any soon and need it asap. Thanks.