Dear Madam/Sir,
First of all I would like to apologize you for the message written into English due to my Dutch language problem.
Today I noted that my KPV prepaid is blocked! I think that is because I have not used it for long time, I use it only in connection of my DigiD in connection with some offices and organization, please how I am able to solve the above problem , having the same phone number, thanking you.
Yours sincerely
Shahram
After six months of non-use KPN blocks your call credit. Top it up (within about three months) to unblock it.
After about nine months of non-use KPN cancels your call credit and prepaid phone number.
Put your prepaid phone number in a PRIVATE field of your forum/community profile, and signal here that you did this,
so a KPN forum moderator can tell you the phone number status.
If the phone number is important to you, try a top up as soon as possible.
Another possibility:
Sim card exchange required because of network updates.
See
Use https://www.kpn.com/service/mobiel/simkaart-3/prepaid-sim-kaart.htm if free exchange no longer works.
Thanking for you message and reply, the above replacement SIM card option does not work, its screenshot is attached here, on the other hand the KPN’s Facebook told me that I can not retrieve my phone number any more, they closed or blocked my phone number without sending to me any warning, I had not received their message; I am so sad, meanwhile, at the time I have faced many problems, in addition to, I used the above phone number and my call credit in connection with the DigiD over several organizations every month and I though that it was a kind of using of my call credit.
KPN’s Facebook told me, Following screenshot:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.