Need help in finding out my phone number

Also tried to topup with a code I purchased from recharge.com and got the message “Uw tegoed is niet verhoogd. Probeer het nog een keer of neem contact op met de klantenservice”. Need assistance.

Call *#149# (or *149#) to read your full international phone number (MSISDN).

Regarding KPN Prepaid call credit validity:

After six months of non-use (no paid call or sms or data) the call credit is blocked.

Unblock it by topping up.

See https://www.kpn.com/prepaid/opwaarderen for several ways to top up.

When topping up via web site form, remove 31 from MSISDN and add 0.

Example 0612345678.

After nine months of non-use the KPN Prepaid call credit and phone number are cancelled.

If you entered your 19 digit KPN sim card number (ICCID) in your forum profile at https://community.kpn.com/settings/profile , a KPN forum moderator can check your call credit status.

For now switch OFF your sim's mobile data and data roaming, so your call credit is not sucked away.

The KPN moderator may want to check if this KPN Prepaid connection indeed already was fully activated.

Would really appreciate a moderators help, thanks.

Hi ​@slimcheg .  I can't find anything with the number you provided.  Where did you buy this card? And is it ment for the KPN network?   How long since you bought this card?

Well, shoot. The card is recent (bought in January) but I just found out that it is an AH Mobiel card. On the SIM it says KPN thought and these numbers that I added to my profile. Any chances that you can look up the number on it? Or AH Mobiel is out of limits for you guys?

See https://www.ah.nl/over-ah/winkelservices/mobiel .

To be honest I didn't know AH had this service but it explains why I can't find your information.  They probably use our mobile network which would explain the KPN logo but you need to contact them for service. Hopefully they can resolve the issue!! 

Nice! Thank you for the update. Glad it got resolved!