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No 4G when travelling to Germany

  • July 16, 2025
  • 3 reacties
  • 48 keer bekeken
M
Nieuwkomer

Yesterday I arrived in Germany but my prepaid SIM card doesn't activate 4G. Could someone help me?

Beste antwoord door Alex van KPN

Hi ​@Mateus sh, welcome to our community. 

It’s unfortunate that the internet isn't working in Germany. I do see that you're connected to a network. Is roaming enabled on your device? And have you tried manually selecting other networks?

In Germany, you can choose from:

  • Telefónica Germany
  • Telekom Deutschland
  • Vodafone
  • EMnify

Could you please try these? 

3 reacties

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • July 16, 2025

Hi ​@Mateus sh 

Did you use the prepaid sim card in the Netherlands before you went to Germany? A KPN prepaid sim card needs to be activated by connecting to the KPN network first before taking it abroad.

 

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
M
Nieuwkomer
  • Mateus sh
  • Auteur
  • Nieuwkomer
  • July 16, 2025

yes I used it before in the Netherlands

 

Alex van KPN
Moderator
Forum|alt.badge.img+26
  • Alex van KPN
  • Moderator
  • Antwoord
  • July 18, 2025

Hi ​@Mateus sh, welcome to our community. 

It’s unfortunate that the internet isn't working in Germany. I do see that you're connected to a network. Is roaming enabled on your device? And have you tried manually selecting other networks?

In Germany, you can choose from:

  • Telefónica Germany
  • Telekom Deutschland
  • Vodafone
  • EMnify

Could you please try these? 

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