I apologize for asking this in English, as I’m still learning Dutch.
I have a prepaid KPN SIM, and I have been using it for over 2 years now. I’m no longer in the Netherlands, but I plan to use it when I go back, and to use it for SMS 2FA, etc.
I had forgotten to topup or use the SIM card for six months, and my credits was expired on November 8. On KPN Prepaid app, it shows that my credit expiration date is November 8, 2022.
I topped up my account using a voucher code, and sent a couple roaming SMSs to myself to trigger a credit expiration date extension. However, even after those, the app shows my credit expiration date is November 8, 2022.
Is there anything else I have to do to extend the credit life (and hence the SIM validation)? My phone number is on my private profile.