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Switch from Odido to KPN, mobile number not working

  • April 22, 2025
  • 8 reacties
  • 121 keer bekeken
P
Nieuwkomer

I have activated my SIM card this morning but my number which is taken over from ODIDO is still not working! I cant call anybody or receive calls. When will it it be active??????

Beste antwoord door Arjan van KPN

Hey ​@Peter Andrews. Welcome to the KPN Community! 

It's good to see that ​@RBxx is already thinking along with you and providing you with important information. Were you able to check whether your Odido SIM card still works?

If that is the case then you have to wait a while until your number is transferred to KPN. If you were informed correctly, you have texted JA to 6688 to confirm the number retention. After that you have received the date on which your number will be transferred to us by text message and e-mail.

Hopefully this information will help you further and otherwise I would like to hear how we can help you.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

8 reacties

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • April 22, 2025

Hi ​@Peter Andrews 

You come from Odido to KPN with keeping your number? Is your Odido sim card still working perhaps? KPN will receive your number from Odido after the old subscription comes to an end, taking in account the standard notice period of one month. Only then the KPN sim card will become active.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
P
Nieuwkomer
  • Peter Andrews
  • Auteur
  • Nieuwkomer
  • April 22, 2025

Hi Ruud,

That is not what KPN informed me

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • April 22, 2025

Hi ​@Peter Andrews , I can only tell you how I changed provider. I received a confirmation from KPN with a specification of the date on which I would switch from the old provider to KPN. 

On that date I waited until the old sim card lost connection with the network. Then I placed the KPN sim card in my phone and my KPN subscription started.

Back to my question: Is your Odido sim card still working ? 

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
Arjan van KPN
Moderator
Forum|alt.badge.img+13
  • Arjan van KPN
  • Moderator
  • Antwoord
  • April 25, 2025

Hey ​@Peter Andrews. Welcome to the KPN Community! 

It's good to see that ​@RBxx is already thinking along with you and providing you with important information. Were you able to check whether your Odido SIM card still works?

If that is the case then you have to wait a while until your number is transferred to KPN. If you were informed correctly, you have texted JA to 6688 to confirm the number retention. After that you have received the date on which your number will be transferred to us by text message and e-mail.

Hopefully this information will help you further and otherwise I would like to hear how we can help you.

P
Nieuwkomer
  • Peter Andrews
  • Auteur
  • Nieuwkomer
  • April 25, 2025

I have to wait a while longer. Many thanks for sharing your knowledge.

Arjan van KPN
RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • April 26, 2025

You're welcome.

I assume the Odido SIM card is still working at the moment?
You have found the date on which your subscription at KPN will start?

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
P
Arjan van KPN
Moderator
Forum|alt.badge.img+13

Ok. Then I assume that you now know when your number will be transferred. Then I wish you a warm welcome to KPN and then it's now just a matter of being patient :)

RBxx
P
Nieuwkomer
  • Peter Andrews
  • Auteur
  • Nieuwkomer
  • April 28, 2025

Indeed! Thank you for your help.

Arjan van KPN

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