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Unable to receive calls with new prepaid simcard

  • 10 februari 2025
  • 3 reacties
  • 44 keer bekeken

Maikoll Caicedo
Nieuwkomer

I purachsed a pre-paid simcard and I was told that I didn’t need to purchase any credit that It would be completely fine to receive call.

I noticed that I not the case, I am not able to received call so i wanted to check if there is anything I need to do 

Beste antwoord door Thomas van KPN

Hi ​@Maikoll Caicedo, welcome to our community.
To activate your prepaid card you'll need to place an outgoing call. You can call us on 0800-0402 if you want

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3 reacties

Thomas van KPN
Moderator
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  • 12 februari 2025

Hi ​@Maikoll Caicedo, welcome to our community.
To activate your prepaid card you'll need to place an outgoing call. You can call us on 0800-0402 if you want


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Thomas van KPN schreef:

Hi ​@Maikoll Caicedo, welcome to our community.
To activate your prepaid card you'll need to place an outgoing call. You can call us on 0800-0402 if you want

 

The KPN Prepaid activation call, can it really be a free outgoing call, or must it be a payed outgoing call (first use of included E 2,50 call credit)?

In either case, the activation call must be made while connected to the KPN mobile network, so NOT while roaming abroad.


Thomas van KPN
Moderator
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  • 25 februari 2025

it just needs to be a call on our network, this could also be our free number!


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