Goedemiddag,
Al weken proberen wij onze eufy Homebase 2 en deurbel aan te sluiten. Heb meerdere postst gelezen hier op het forum (zoals
) we komen er niet uit. Ons modem hebben we ook al 2x gereset en de Homebase uiteraard ook al meerdere malen.
We hebben onderstaande ook geprobeerd (kregen wij van Eufy toegestuurd), maar krijgen bij ieder IP dat we toevoegen de melding “onjuist”.
Wie heeft de gouden tip?
Tekst Eufy:
I understand how frustrating it can be when your device doesn't connect as expected. Let's work through this together to get your Eufy HomeBase 2 connected to Wi-Fi.
1. **Ensure Compatibility with Wi-Fi Network**
- The HomeBase 2 only connects to a **2.4GHz Wi-Fi network**, not a 5GHz network.
- Make sure the **SSID of your 2.4GHz Wi-Fi network is not hidden** and the security level is set to **WPA or WPA2**.
2. **Initial Setup via Ethernet**
- The HomeBase must first be connected to an Ethernet cable during the initial setup. Once this is done, you can switch to Wi-Fi.
3. **Wi-Fi Setup Process**
- With the HomeBase still connected to the router via Ethernet, follow these steps:
- Open the **eufySecurity app**.
- Go to **Devices tab** → Select your HomeBase → **General** → **Connection** → **Wi-Fi Setup**.
- Select your 2.4GHz Wi-Fi network and enter the password.
- Tap **Next**.
- The HomeBase will automatically connect to the selected Wi-Fi network and emit a voice prompt once successfully connected.
4. **Additional Troubleshooting**
- If the above steps don't work, try restarting your network devices:
- Restart your router, modem, and HomeBase 2 (unplug for 30 seconds and then plug back in).
- Ensure your HomeBase 2 firmware is up to date:
- In the eufy app, go to HomeBase 2 settings → **Firmware update**.
- Check your router settings:
- Enable **UPnP (Universal Plug and Play)** or open **TCP/UDP ports 32100 and 33012** for HomeBase 2.
- Ensure no VPN, antivirus software, or parental controls are blocking the connection.
5. **Factory Reset (Last Resort)**
- If none of the above steps resolve the issue, you can perform a factory reset:
- Press the reset button on the back of the HomeBase for 10 seconds.
- Reconnect the HomeBase via the app (Add Device → HomeBase 2).
By following these steps, you should be able to successfully connect your HomeBase 2 to Wi-Fi. Let me know if you need further clarification on any of the steps!
