My neighbourhood recently is covered by KPN fiber network, in my home there is already a KPN FTU installed at that time.
I will switch to KNP fiber network from August 1st, but today when I open the box I found the Genexis NT (or modem) is not there. Without it, that’s not possible to connect to the fiber FTU.
I ordered KPN installation service which is scheduled on August 1st, can you please send me the Genexis modem? Or the installation engineer will bring it?
Hello
the installation engineer will bring it
Thank you
But if I didn’t order the installation service, what will happen then?
Hi
I was just wondering how it would be if I didn’t order the installation service which costs 75 euro. I suppose not everyone will order this service. I think there is an obvious issue in the whole order-deliver-install process, just can’t understand why KPN is not aware of it (or pretend not to be aware it 
)
Hmm, that doesnt sound right,
Please put your information in your profile and give me an update after you have done that.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.