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Samsung rejects my gifts that were promised by KPN

  • 11 december 2023
  • 3 reacties
  • 78 keer bekeken
M
Nieuwkomer

Hi,

I ordered Samsung Galaxy Flip 5 from KPN webshop on 18th November (Bestelnummer: S4269459-3962616) and is was delivered at home on 30th November which was the earliest possible data i could select. After that date, I have submit my Galaxy Watch 6 gift request from Samsung webpage on 5th of December and just got a reply from them today that says:

 

“The product was not purchased within the promotional period”

 

How could that be possible? Can someone from KPN explain what i did wrong here?

 

Best,

Merve

 

Ps: this is the screenshot of the email i received today from Samsung:

 

Beste antwoord door RBxx

Hi Merve, did you upload the invoice for the phone to Samsung and was the purchase date on that invoice within the promotional period of 13-11-2023 to 27-11-2023 ? 

According to this page (https://www.samsung.com/nl/promo/promo/?id=XBBBSCGFLFAXQ ) on the Samsung Promo website you should then be entitled to receive the watch 6.

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3 reacties

RBxx
Superuser
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  • RBxx
  • Superuser
  • 17629 reacties
  • Antwoord
  • 11 december 2023

Hi Merve, did you upload the invoice for the phone to Samsung and was the purchase date on that invoice within the promotional period of 13-11-2023 to 27-11-2023 ? 

According to this page (https://www.samsung.com/nl/promo/promo/?id=XBBBSCGFLFAXQ ) on the Samsung Promo website you should then be entitled to receive the watch 6.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 (fw:V12.C.24.05.08) | 2x SuperWifi 2 (fw:SW2.C.24.07.04) | lid Modem en Wifi Testpanel
Thomas van KPN
1 persoon vindt dit leuk
  • Thomas van KPN
    Thomas van KPN
L
Nieuwkomer
  • Li Cheung
  • Nieuwkomer
  • 2 reacties
  • 12 december 2023

Same issue here, ordered a phone on 25th november, but the proof of purchase claims december 6th and Samsung said I won't get anything and KPN should solve this, very annoying.

Thomas van KPN
Moderator
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Hi @mervec and @Li Cheung, could you contact Samsung about this? You can use the link or phone number in the e-mail you received

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