Antwoord

Struggling to get the WiFi Extenders configured

Forum|Forum|10 months ago
February 6, 2025
1 reactie
229 keer bekeken

client123
Nieuwkomer

Greetings Team,

I’ve followed the installation help from KPN for my WiFi extenders and tried every possibility.

When I insert the cables into the extenders, they blink and persist as green. However, the moment I plug them out they turn back to purple.

In the past, the Extenders would show up for a scan on KPN Thuis app and I was able to specify the password and get it to work. I think something breaks after the update in the app. Now the App doesn’t recognize that I’m trying to couple a WiFi extender.

What is the best way to resolve this issue?

Beste antwoord door Sanne van KPN

Hi @client123 and welcome to our KPN Community! I'd be happy to help you with setting up the Wi-Fi extenders.

First some general information and tips:

If you’re using SuperWifi points, then try our tips for installing the KPN SuperWifi points. I've put it through Google Translate for you, so the page should show up in English.
A clean installation of the SuperWifi points is especially helpful as it solves most issues

If these tips don't resolve the problems, could you let me know what SuperWifi points you’re using (black or white) and what router you have? I'd also like to know which version of our software is currently running on your router.
Then we can figure out the next steps!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+20

Sanne van KPN
Moderator
Antwoord
Forum|Forum|9 months ago
February 8, 2025

Hi @client123 and welcome to our KPN Community! I'd be happy to help you with setting up the Wi-Fi extenders.

First some general information and tips:

If you’re using SuperWifi points, then try our tips for installing the KPN SuperWifi points. I've put it through Google Translate for you, so the page should show up in English.
A clean installation of the SuperWifi points is especially helpful as it solves most issues

If these tips don't resolve the problems, could you let me know what SuperWifi points you’re using (black or white) and what router you have? I'd also like to know which version of our software is currently running on your router.
Then we can figure out the next steps!

~(˘▾˘~) (~˘▾˘)~

Like

De Kennisbank

Meld je aan

Welkom

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload