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Antwoord

Apparatuur gratis terugsturen, maar ik heb niets gewijzigd

  • April 19, 2022
  • 6 reacties
  • 50 keer bekeken

I have just received a KPN letter asking for “apparatuur gratis terugsturen” and providing a box because they said I changed my subscription. The point is that I did not changed anything. The only thing that it comes to my mind is that one year and a half ago I changed my subscription and I returned then the old equipment. I have proof from the post office on the sending performed at that time. What should I do?

Beste antwoord door Alex van KPN

That's weird. But no worries, you don't have to send anything back. My apologies for this inconvenience. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

PeterG
Superuser
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  • April 19, 2022

Hello, Welcome on this forum.

There is something strange in the system. Some customers get this without cancelling on change.

You can ignore this.

If you fill in your forumprofile a kpn moderator can enter at your administration that everything is oke.


  • Auteur
  • Nieuwkomer
  • April 19, 2022

Thank you. I will proceed as you suggest.

 


Alex van KPN
Moderator
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  • Moderator
  • April 20, 2022

Hi Pablo, welcome on our board. 

I can't see any changes in your subscription. SoI have no idea why you got that letter, is it addressed to you? 

 


  • Auteur
  • Nieuwkomer
  • April 20, 2022

Hi!. Yes, the letter is addressed to me (Antonio Ballesteros)


Alex van KPN
Moderator
Forum|alt.badge.img+26
  • Moderator
  • Antwoord
  • April 21, 2022

That's weird. But no worries, you don't have to send anything back. My apologies for this inconvenience. 


  • Auteur
  • Nieuwkomer
  • April 21, 2022

Thank you