Canceled my contract in July, I'm still receiving invoices

Hello ​@zadina, thank you for your post.

I understand you have cancelled your subscription in July, because you got a subscription with another provider. May I ask, how did you cancel your KPN subscription?

Usually, when switching providers, you can choose Overstapservice. This means that your new provider will cancel your subscription with the current provider. That way, your subscription will automatically end. They will pick a date that does not conflict with the one month notice period with your current provider.

If you cancel your subscription yourself, however, you have to keep in mind that you have a one month notice period. So if you let us know on August 20th that you want to end your subscription, it will end on September 20th, because of the one month notice period. It is not possible to let us know one week beforehand that you'd like to cancel.

Either way, sometimes you get an invoice when a day before your subscription ends. This is because we always ask you to pay us in advance. Our system does not keep track of future changes, such as a cancellation of your subscription. Thus, it is possible for you to pay an entire month in advance, even even you have one more day left. But no worries, because we understand that you don't want to pay for something you cannot use. You will receive another invoice at the end of your billing month. You will then be reimbursed what you paid too much.