Cancellation of internet subscription is unnecessarily difficult

Dear KPN,

I left the Netherlands over a month ago and have been trying to cancel my internet subscription. According to your policy, I could do so by providing a work contract from my new country, which I did.

However, my request was rejected because I was still registered in the municipality.

I explained that I needed to remain registered temporarily to complete the import process for my car, as my insurance was linked to my Dutch address. Despite this, I was told that I had to deregister before proceeding with the cancellation. I complied.

Since deregistering from my municipality a month ago, I have successfully:

• Canceled my Dutch license plate

• Paid and received adjustments for water and garbage taxes at my new address

• Filed my Dutch IRS

At this point, the only remaining link to the Netherlands is my KPN subscription. I provided an official document from the Municipality confirming my de-registration, yet my request was rejected again.

Why is this document not being accepted? It is an official record from the municipality, which you can verify directly with them.

I have proven that I no longer reside in the Netherlands and no longer use your services. However, I continue to be charged, and I will not pay for another month of service I do not need.

This process should be straightforward—other agencies such as the RDW have been efficient and cooperative. I fail to understand why KPN is making this unnecessarily difficult.

I have always paid my bills on time, but I no longer want this service. I have provided multiple valid documents, including:

• My new work contract

• Proof of residence in my new country

• My official de-registration from the Municipality

Now, you are asking me to pay for an additional document just to meet an internal requirement, despite already having valid proof of my relocation.

I kindly ask you to accept the documents I have submitted and process my cancellation immediately.

Looking forward to your prompt resolution.

Best regards