Hi,
I´ve communicated to the customer service that we are moving abroad and therefore we want to cancel the subscription as of 31st of July.
I need to return the equipment but I haven´t received the box yet, when are you planning to send the me box? we are leaving in one week.
Thanks.
Welcome to the KPN forum
In this case I think the best thing to do is call 0800-0402 again and have them confirm the cancellation went through okay.
We also have a page on moving abroad that will help you step-by-step on what to do. The page is in Dutch, I've translated the same page into English here.
If you have any questions and the customer service can't help please fill in your profile here. That way I can see your contract and help you further on how to handle this situation. 
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