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Charged for internet, but it's not working yet because a connection problem. Can I get a refund?

  • November 17, 2022
  • 1 reactie
  • 21 keer bekeken
S
Nieuwkomer

Since i got subscription on 31st Oct , my internet is not working for the reason of technical issues from KPN side and not solved yet . But it was deducted from my account . I would like to refunded what I am not able use 

Beste antwoord door Shyrin van KPN

Good morning @S. ermistekin! 

I'm sorry to hear that your internet connection is not working! 
In the event of a technical problem on our side, you are eligible for reimbursement of the subscription costs. You are entitled to a reimbursement of 1/30th of your monthly subscription costs per day. The malfunction must be resolved in order to apply for compensation. 

Can you tell me if the malfunction is resolved or a still ongoing issue?

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1 reactie

Shyrin van KPN
Moderator
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  • Shyrin van KPN
  • Community Manager
  • Antwoord
  • November 25, 2022

Good morning @S. ermistekin! 

I'm sorry to hear that your internet connection is not working! 
In the event of a technical problem on our side, you are eligible for reimbursement of the subscription costs. You are entitled to a reimbursement of 1/30th of your monthly subscription costs per day. The malfunction must be resolved in order to apply for compensation. 

Can you tell me if the malfunction is resolved or a still ongoing issue?

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