Skip to main content
Beantwoord

Charged for no service

  • October 31, 2022
  • 2 reacties
  • 24 keer bekeken
A
Nieuwkomer

Hi,

I have been charged for having had no internet connection for the month of October. Literally my internet connection was set up today by the mechanic. I am a new customer. How do I fix this issue? I don’t speak Dutch so navigating phone menus is highly complicated as well! 

Best, 

Ananya

Beste antwoord door Alexandra van KPN

@Ananya Ashok Hi Ananya, welcome to our forum ánd to KPN :) 

I see that @Hsd already gave you some good information. This is correct, the invoice is always for the coming month. Did you already take a look at your invoice? You can look this, as wel as your personal information and contract, in MijnKPN. It is in Dutch, but I hope you'll be able to translate it (for example with Google Translate).

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    H
    Wijsgeer
    Forum|alt.badge.img+8
    • Hsd
    • Wijsgeer
    • October 31, 2022

    Have a look at your invoice. Are you sure you were charged for October? KPN charges you in advance for the coming month. So the charge may be for November.

    Alexandra van KPN
    Alexandra van KPN
    Moderator
    Forum|alt.badge.img+21

    @Ananya Ashok Hi Ananya, welcome to our forum ánd to KPN :) 

    I see that @Hsd already gave you some good information. This is correct, the invoice is always for the coming month. Did you already take a look at your invoice? You can look this, as wel as your personal information and contract, in MijnKPN. It is in Dutch, but I hope you'll be able to translate it (for example with Google Translate).

    Life begins after coffee ฅ^•ﻌ•^ฅ

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement