Hi ​@Dap.Martins. Thank you for your message. I completely understand that this situation is frustrating, especially since you've been waiting for clarity for quite some time.

I’ve looked into your details through your profile and checked the status for you. Unfortunately, I’m not able to resolve this directly myself, but I can see that a letter was sent to you on April 7th. Additionally, emails were sent on May 18th, 20th, and 22nd. These messages confirm that we received your documentation, but unfortunately, it was rejected.

Have you already responded to these messages? If not, I recommend doing so via the contact information provided in the email.

Hi Vikash, 

Thank you for taking the time to have a look into the situation. 

I’ve been sending my documents since about a month ago, but they always end up rejected with no explanation as to why.

I tried both my work contract and my proof of deregistration, but doesn’t seem to work.

Your response is the most human interaction I’ve had with anyone in KPN, and looking around the internet I find several other people who went through the same to terminate the contract.

This sends a terrible image of the company, and makes me want to avoid it in the future, which is very unfortunate. I wouldn't recommend it either, as I surely don’t wish this stress upon any of my friends.

Looking forward to your response, and please let me know if there is any way I can reach out via email, since my responses to all emails I received generate automated responses.

This case needs human hand.

Wishing you a great day.

​@Dap.Martins In the email that was sent to you, we mentioned that we need the following documents in order to approve your proof. After that, we can cancel your subscription free of charge. We need a BRP (Personal Records Database) extract or an official registration/deregistration document from the municipality in PDF format. A declaration alone is not sufficient. Please send the documents as a PDF file to opzeggen@kpn.com

If you have any questions about this, it's best to contact our customer service. Unfortunately, I am unable to assist you further with this.

Hi Vikash, 

Thank you for your response!

I have requested an RNI extract and sent it to KPN but obtained no response yet. 

Is there any way I can get some feedback on the situation? I have received an email stating my contract was terminated May 30, 2025, when I have left the Netherlands in the beginning of April.

I appreciate your responsiveness and wish you the best day!

Hi Vikash,

Here I’m again. 

I still haven’t received any feedback from you guys and all I see are charges to my card. 

Could you please give me an update on this? Every time I call for support my call doesn’t seem to go through. I don’t know what to do concerning this anymore.

Thank you for your time

Hi ​@Dap.Martins. I’ve looked into it for you. I see that an email was sent on May 30th confirming that the subscription has been cancelled. The evidence you provided was approved by my colleagues. On June 14th, a final invoice was sent to you, and the amount you overpaid (after May 30th) will be refunded to your bankaccount.

Hi Vikash, 

Thank you for taking a look at it.

The proof I have provided was sent after the contract termination confirmation. 

This document shows that I have deregistered from my address in the Netherlands on April 14. Therefore, I’m struggling to understand why I would be charged until May 30, when it shows that in fact no one was using the services. The equipments were inclusively returned 2 months ago. This represents at least 2 months of overcharges.

Is this legally acceptable?

I appreciate once again the time you took to check this out for me. 

​@Dap.Martins Unfortunately, I’m not able to view the documents you submitted myself. My colleagues from the contracts department have reviewed your documents and cancelled the subscription. If you believe this is not correct, it’s best to contact our customer service. They can look into this further for you.

Hi Vikash, thank you once again for your support on this. 

I do believe there is an error with the date the cancellation was processed and I did try to contact customer service several times.

Because I was not provided assistance and/or struggled to find human help, I’ve found this community as a way to expose the situation and seek human help.

You’ve been the best help I’ve had so far.

Any tips on how to receive human help?

Enjoy your day!

​@Dap.Martins I'll send you a private message shortly. Could you please respond to it?

Done! Thank you for the heads up!

Have a fantastic day