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Contract transfer isn’t succeeding, the documents have already been submitted

  • February 15, 2026
  • 2 reacties
  • 13 keer bekeken
P
Nieuwkomer

Hallo!

I have sent all the docuements for a Contract Takeover around the 21st of January 2026, and it said it should happen within 7 business days.

I still got an invoice attached to my bank account number, so I have to guess the contract takeover did not happen, and the only way to contact customer service is trough the AI bot that is not aware of the existence of phone numbers that are not dutch.

I have blocked any payment towards KPN, as I am not going to pay for someone elses incompetence, but is there a way to properly contact customer service without going through the hellhole of an AI bot?

2 reacties

AriënC
Wijsgeer
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  • AriënC
  • Wijsgeer
  • February 15, 2026

You can call KPN on the phone number: 0800-0402.

I personally advise against blocking debits at the bank, as this can lead to collection fees.

🎵 KPN Telecom, altijd dichtbij 🎵 - Ruth Jacott
    Thomas van KPN
    Moderator
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    Hi ​@Perdons, welcome to our community! I would also advise against blocking the debits, you can call us on the number AriënC mentions or you can schedule a call on http://kpn.com/english.

    I'm not sure why your contract transfer hasn't happened yet. I hope my colleagues can tell you more about this.

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