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Double bill payment for the first month (Internet)

  • sep. 14, 2022 9:27 a.m. UTC
  • 5 reacties
  • 125 keer bekeken
Nieuwkomer

Hi!

I connected KPN Internet at home and paid the bill on September 9th. Today (14.09) I saw that I was charged again for the first month and the connection. How can I refund one payment?

Thanks!

Beste antwoord door Ik_Combineer

If there is a double payment then you should receive your money back in 10 workdays. (2 weeks) for next time; KPN collects your money automatically, you dont have to transfer it yourself.

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    5 reacties

    • Anonymous
    • sep. 14, 2022 10:25 a.m. UTC

    Hello @Aleksandra Tutueva 

     

    Normally KPN collects the bill payments bij ‘automatische incasso’, so you don't have to pay it manually.

    Did you pay the first bill manually? If so then you will get a refund as soon as the system detects that there are 2 payments for the same bill.

      Nieuwkomer

      Hello @GeSp ,

      Thank you for your reply. I moved to the Netherlands this August, for this reason, I have not yet figured out how all payments work) Yes, I paid manually for the first time. 

      Do I have to do something to refund?

      • Anonymous
      • sep. 14, 2022 11:09 a.m. UTC

      Hello @Aleksandra Tutueva 

       

      It should happen automatically, it can take some time before you actually get it back on your bankaccount.

        Ik_Combineer
        KPN medewerker
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        • Ik_Combineer
        • KPN Monteur
        • Antwoord
        • sep. 14, 2022 11:22 a.m. UTC

        If there is a double payment then you should receive your money back in 10 workdays. (2 weeks) for next time; KPN collects your money automatically, you dont have to transfer it yourself.

        KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, Fusielas, AS+, KPN EEN MKB Uitgebeid. -Geen medewerker van dit Forum - Reageert standaard niet op privé berichten-
          Nieuwkomer

          @Ik_Hussel @GeSp Thank you, guys!

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