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Double bill payment for the first month (Internet)

  • September 14, 2022
  • 5 reacties
  • 79 keer bekeken
A
Nieuwkomer

Hi!

I connected KPN Internet at home and paid the bill on September 9th. Today (14.09) I saw that I was charged again for the first month and the connection. How can I refund one payment?

Thanks!

Beste antwoord door Ik_Combineer

If there is a double payment then you should receive your money back in 10 workdays. (2 weeks) for next time; KPN collects your money automatically, you dont have to transfer it yourself.

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    5 reacties

    A
    • Anonymous
    • September 14, 2022

    Hello @Aleksandra Tutueva 

     

    Normally KPN collects the bill payments bij ‘automatische incasso’, so you don't have to pay it manually.

    Did you pay the first bill manually? If so then you will get a refund as soon as the system detects that there are 2 payments for the same bill.

    Alexandra van KPN
    A
    Nieuwkomer

    Hello @GeSp ,

    Thank you for your reply. I moved to the Netherlands this August, for this reason, I have not yet figured out how all payments work) Yes, I paid manually for the first time. 

    Do I have to do something to refund?

    A
    • Anonymous
    • September 14, 2022

    Hello @Aleksandra Tutueva 

     

    It should happen automatically, it can take some time before you actually get it back on your bankaccount.

    Alexandra van KPN
    Ik_Combineer
    KPN medewerker
    Forum|alt.badge.img+15
    • Ik_Combineer
    • KPN Monteur
    • Antwoord
    • September 14, 2022

    If there is a double payment then you should receive your money back in 10 workdays. (2 weeks) for next time; KPN collects your money automatically, you dont have to transfer it yourself.

    KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, AS+, (oud-)XS4ALL & KPN EEN MKB. -Geen medewerker van dit Forum - Reageert standaard niet op privé berichten-
    Alexandra van KPN
    A
    Nieuwkomer

    @Ik_Hussel @GeSp Thank you, guys!

    Alexandra van KPN

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