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Factuur twee keer afgeschreven

  • June 3, 2022
  • 3 reacties
  • 44 keer bekeken
S
Nieuwkomer

Good morning, I paid for the invoice on May 19.  And now I see that you have charged the invoice for the second time on 02-06-2022.  I would like to clarify this

Beste antwoord door Denise van KPN

Hello @Sebastian 1984. Generally we do not charge the same invoice twice. It could be that you have paid an invoice yourself and that we followed with a direct debit. In which case you'll automatically get back your money within 2 weeks.

Sometimes, however, the payments are not for the same invoice. Even though it looks like it. If you want to know for certain, you can always give us a call at 0800 0402. Our department Collections can look into it for you. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    K
    Wijsgeer
    Forum|alt.badge.img+8
    • kevster
    • Wijsgeer
    • June 3, 2022

    Eerste factuur en een tweede factuur?

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20

    Hello @Sebastian 1984. Generally we do not charge the same invoice twice. It could be that you have paid an invoice yourself and that we followed with a direct debit. In which case you'll automatically get back your money within 2 weeks.

    Sometimes, however, the payments are not for the same invoice. Even though it looks like it. If you want to know for certain, you can always give us a call at 0800 0402. Our department Collections can look into it for you. 

    “Bury my bones in the midnight soil, plant them shallow and water them deep, and in my place will grow a feral rose, soft red petals hiding sharp white teeth.” ― V.E. Schwab, Bury Our Bones in the Midnight Soil
    K
    Wijsgeer
    Forum|alt.badge.img+8
    • kevster
    • Wijsgeer
    • June 6, 2022

    Ik denk dat het gewoon 2 verschillende factoren zijn, en dat het probleem al lang opgelost is.

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