I still haven't received my welcome gift

Hi ​@haroonshaikh . Welcome to the KPN Community.

Thanks for reaching out. I’m really sorry to read about your experience. This is not how it’s supposed to go, and I can imagine how frustrating it must be to keep chasing something you were promised.

To look into this properly, could you let us know which welcome gift it concerns? That helps us check the correct promotion. And has there been any update since your last contact with our colleagues?

its a samsung laptop

Hi ​@haroonshaikh . I looked up the deal.  Did you follow all instructions as mentioned on this page? 

Welkomstcadeau Samsung tv of Samsung laptop | KPN

It is essential you followed these steps.  And if you did and it was succesvol but you still havent received your gift, it is advised to contact Samsung.   

They should be able to assist you further

Yes, I have been following the steps already. I am stuck on step 4 where I have to enter a code. If you read my first post you will see i mentioned third party is not sending me code as KPN has not authorized them. so the problem is bouncing between KPN and third party and I being the customer is suffering from delay.

That's unfortunate.  Samsung should take care of this like it reads in the instructions:

Translation: If you have issues with the code, contact Samsung ..  

Sadly I have no means of helping you. This is something Samsung needs to fix.  Can you try to contact them again? 

I have already contacted the third party. The problem is I have not received the code. so how can i Place an order with samsung?
The third party told me clearly that they cannot send me a code because KPN have not authorized them to do so, and I should talk to KPN first to authorize them so that they can send me a code and then I can place an order.

Unfortunately, Helpline is also clueless,  Have talked to 6+ KPN customer reps and no one as of now is able to resolve the issue and today.

This is really a poor service from KPN. I wonder If I am actually being scammed by KPN into a 2 year contract. Pls share with me official KPN email where I can officially send a complaint email and then I will take this up with Geschillencommissie Telecommunicatiediensten.