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KPN charges early termination fee or moving abroad

  • April 20, 2025
  • 1 reactie
  • 54 keer bekeken
O
Nieuwkomer

Hi,

I recently canceled my KPN internet subscription because I moved abroad (to the UK). My contract hadn't ended yet, but I sent KPN my official deregistration proof from the Netherlands when I asked for cancellation.

Now I’ve received a bill that includes an early termination fee, even though I thought sending the deregistration document would waive that. I haven’t received any reply from KPN confirming they accepted the proof, which is a bit frustrating.

Has anyone experienced something similar? Or does anyone know how I can get this resolved? I really don’t think I should be paying the fee now that I’ve officially left the country.

Thanks a lot in advance!

Beste antwoord door Thomas van KPN

Hi ​@oakyk, welcome to our community, the proof has to be accepted manually but the early termination fee is an automated process. Sometimes that takes a couple of days.
Did you speak to my colleagues about this in the meantime?

The easiest way to speak to my colleagues from abroad is by sending a DM on Facebook or Twitter but you can also use our online contact-form

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1 reactie

Thomas van KPN
Moderator
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  • Thomas van KPN
  • Moderator
  • Antwoord
  • April 24, 2025

Hi ​@oakyk, welcome to our community, the proof has to be accepted manually but the early termination fee is an automated process. Sometimes that takes a couple of days.
Did you speak to my colleagues about this in the meantime?

The easiest way to speak to my colleagues from abroad is by sending a DM on Facebook or Twitter but you can also use our online contact-form

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