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KPN does not cancel my contract

  • December 10, 2025
  • 1 reactie
  • 53 keer bekeken
M
Nieuwkomer

Please read before giving me advice! And Don't tell me to talk with a bot!!I do NOT really know how to tell you about my move from the Netherlands, so, i have so far called you, been to one of your shops, sent evidence of my move and STILL you charge me a monthly fee!! Why? How on earth can I do more? I know that you do not care and try to charge me as long as possible, not honoring anything, since I move and will NOT visit any of your shops. I thought more of KPN, but YOU let me down and at the same time showed the arrogance that you so proudly call Dutch directness. , if any english speaker would like to call…

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Beste antwoord door Denise van KPN

Hello ​@Mikael Hilden, sorry to read you are leaving KPN. Although, I do understand your reason, as you're moving abroad. Where are you going?

I understand you have already tried to cancel your contract via our customerservice, as well as in one of our stores. And yet, your subscription has yet to be terminated. Unfortunately, I cannot tell you why this hasn't happened yet, as I do not have access to your customer profile right now. With the information I have, I can only tell you that the correct way to cancelling your subscription when emigrating is to fill in the form here: Emigreren. Here, you can also read what evidence we need for the cancellation to be honored.

Did you already fill out this form? If so, then the following question: did you receive a confirmation by email? If you have not filled out the form yet, I'd advise you to do so.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Denise van KPN
    Wijsgeer
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    • Denise van KPN
    • Oud Moderator
    • Antwoord
    • December 12, 2025

    Hello ​@Mikael Hilden, sorry to read you are leaving KPN. Although, I do understand your reason, as you're moving abroad. Where are you going?

    I understand you have already tried to cancel your contract via our customerservice, as well as in one of our stores. And yet, your subscription has yet to be terminated. Unfortunately, I cannot tell you why this hasn't happened yet, as I do not have access to your customer profile right now. With the information I have, I can only tell you that the correct way to cancelling your subscription when emigrating is to fill in the form here: Emigreren. Here, you can also read what evidence we need for the cancellation to be honored.

    Did you already fill out this form? If so, then the following question: did you receive a confirmation by email? If you have not filled out the form yet, I'd advise you to do so.

    Anoshe

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