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KPN does not cancel my contract

  • December 10, 2025
  • 1 reactie
  • 9 keer bekeken
M
Nieuwkomer

Please read before giving me advice! And Don't tell me to talk with a bot!!I do NOT really know how to tell you about my move from the Netherlands, so, i have so far called you, been to one of your shops, sent evidence of my move and STILL you charge me a monthly fee!! Why? How on earth can I do more? I know that you do not care and try to charge me as long as possible, not honoring anything, since I move and will NOT visit any of your shops. I thought more of KPN, but YOU let me down and at the same time showed the arrogance that you so proudly call Dutch directness. , if any english speaker would like to call…

Admin: telefoonnummer verwijderd i.v.m, privacy

    1 reactie

    Denise van KPN
    Moderator
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    Hello ​@Mikael Hilden, sorry to read you are leaving KPN. Although, I do understand your reason, as you're moving abroad. Where are you going?

    I understand you have already tried to cancel your contract via our customerservice, as well as in one of our stores. And yet, your subscription has yet to be terminated. Unfortunately, I cannot tell you why this hasn't happened yet, as I do not have access to your customer profile right now. With the information I have, I can only tell you that the correct way to cancelling your subscription when emigrating is to fill in the form here: Emigreren. Here, you can also read what evidence we need for the cancellation to be honored.

    Did you already fill out this form? If so, then the following question: did you receive a confirmation by email? If you have not filled out the form yet, I'd advise you to do so.

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