KPN Invoice Marked as Paid Incorrectly

Hey ​@l b. Welcome to the KPN Community! It's great that you're staying on top of your bill payment and want to get it sorted out as quickly as possible. In that case, it's only fair that we make the process as easy as we can for you.

It seems that something is going wrong in the MijnKPN app when you try to pay your bill. I understand that you're unable to open the invoice itself, but do you also see a notification indicating that there are unpaid invoices? Normally, you should be able to click on that notification and pay via iDEAL.

If that's not the case, could you send us a screenshot of what you see and where things go wrong? That way, we can take a closer look and think along with you, or investigate how this can be resolved.

For now, I would recommend taking a look at our Kennisbank, where we explain in detail the different ways you can pay your invoices. For example, you can make a payment through our website using a code that was sent to you by SMS or email. Alternatively, you can make a direct bank transfer using the payment reference or your customer number.

If you have any questions, just let us know and we'll be happy to help.