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KPN is not handling cancellation of contract because of a missed phonecall

  • November 4, 2025
  • 1 reactie
  • 15 keer bekeken
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I cancelled my KPN subscription back in August. I was aware that I would have to also pay for September, since the notice period would be 1 calendar month. I got an email that they would work on my cancellation.

At some point, I don’t know when, KPNs department tried to call me to “process my cancellation”. They called from an unknown number, they did not try a 2nd time and they did not leave a message.

Now I find out that I have also been charged in October and I will be charged in both November and December, because apparently my cancellation didn’t “count” because I missed that phone call. 

 

I tried scheduling a call but I do not receive anything. Is there really nothing I can do about the fact that I’ll essentially pay 3 more months of subscription, because I missed a phone call?

Beste antwoord door Erwin van KPN

Hi ​@Patte . Welcome to the Community.

I completely understand how frustrating this situation must feel, especially after you already took the proper steps to cancel your subscription. I’m really sorry for the confusion around the process and the extra charges that followed.  What’s most important now is that the cancellation is officially confirmed. This can only be done through an official cancellation request . I recommend calling our Customer Service as soon as possible so they can immediately review your case and make sure the cancellation is processed correctly.  You can call 0800 0402. (choose : opzeggen) 

If you already sent an official cancellation request throught the website,  please mention this during the call — they can use that as proof of your original request.

Again, my apologies for the inconvenience. Hopefully, our helpdesk can sort this out quickly for you.

1 reactie

Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • November 6, 2025

Hi ​@Patte . Welcome to the Community.

I completely understand how frustrating this situation must feel, especially after you already took the proper steps to cancel your subscription. I’m really sorry for the confusion around the process and the extra charges that followed.  What’s most important now is that the cancellation is officially confirmed. This can only be done through an official cancellation request . I recommend calling our Customer Service as soon as possible so they can immediately review your case and make sure the cancellation is processed correctly.  You can call 0800 0402. (choose : opzeggen) 

If you already sent an official cancellation request throught the website,  please mention this during the call — they can use that as proof of your original request.

Again, my apologies for the inconvenience. Hopefully, our helpdesk can sort this out quickly for you.

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