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KPN still charging for mobile subscription but accepted my cancellation request

  • February 12, 2023
  • 1 reactie
  • 38 keer bekeken
F
Nieuwkomer

Hi, how can I stop KPN from charging me for my mobile subscription? They accepted that my subscription was cancelled but they are still charging me monthly. I am currently living abroad and left the Netherlands so it is difficult for me to call KPN customer service in the Netherlands. Is there any other way to contact KPN customer service or solve this problem?

Thank you in advance for your help!

 

Warm regards,

Farin

Beste antwoord door Remco van KPN

That's most unfortunate Farin and i'm sorry for the inconvenience you are experiencing. Direct contact is still the shortest route to resolve this issue. When did you terminate your contract precisely? Could you also fill out your profile and notify me when this has been completed?  

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1 reactie

Remco van KPN
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  • Remco van KPN
  • Moderator
  • Antwoord
  • February 16, 2023

That's most unfortunate Farin and i'm sorry for the inconvenience you are experiencing. Direct contact is still the shortest route to resolve this issue. When did you terminate your contract precisely? Could you also fill out your profile and notify me when this has been completed?  

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