KPN subscription should have been cancelled in may, due to emigration

Hello ​@Kristupas, welcome to the community!

Could you let us know how exactly you requested the cancellation of your subscription? For example, was it done through customer service or another method?

Since May has already passed, it would be best to contact our customer service so they can immediately check the status of the cancellation. Is there perhaps another phone available that you could use to call them?

I'd also be happy to take a look from here. Could you please fill in your postal code, house number, and date of birth in your community profile? Those details are only visible to KPN moderators and not to other community members.

Once you've done that, let us know and we'll see what we can find out.

I do not live in the Netherlands anymore, so I cannot add my address since I don’t have it. I’ve sent my information through the Emigration thing that you have on your website, I also consulted with one of your guys during a call when I was still in the Netherlands and did what he told me. I’ve tried calling multiple times to costumer service yesterday, but I cannot get through to anyone. So I don’t know what else I can do. Please do your job right and make sure that you cancel this subscription because I DO NOT need it anymore.

Hi, without the details requested above, we’re unfortunately unable to look into this any further from our side.

If you're concerned that the cancellation may not have been processed correctly, there are really two possibilities:

• If the cancellation was not completed, the subscription would still be active on the old address.
• If the cancellation was completed, I may be able to check whether there is still anything active on that address.

So it works both ways actually! 

Please also keep in mind that we cannot cancel subscriptions through the community. What I can do is take a look and see what information is available.

Could you also let me know how you contacted customer service? I would like to help you further, but without the requested information I’m unable to investigate the situation or see what has happened with the subscription. 🙂

You can try checking on this address.
When I contacted costumer service I was using this Dutch number: 0657937815
I scheduled a call with costumer service via the website.

Admin: gegevens verwijderd i.v.m. privacy 

Also when I couldn’t reach costumer service I was calling using my Lithuanian number and I called +316 1200 1200 which had automated system that is in Dutch and I tried both 1 and 2 options and couldn’t get through to any operator

Hi ​@Kristupas, thank you for the additional information.

I have checked the notes that are available to me and I can see that you contacted customer service on 8 May regarding your emigration. According to the notes, you were advised to submit your cancellation request through the emigration form and provide the requested supporting documents.

However, I cannot see that a completed emigration request has been received or processed on our side. Could you please let us know whether you were able to submit the form successfully and upload the requested documents? If not, you can easily submit the request through our emigration page, which is also available in English. Once the form and supporting documents have been submitted, the relevant department can review and process your request.

Unfortunately, I cannot arrange or process a cancellation through the community. We can only provide information and check what is visible to us from here. I hope this helps!

I filled out the form now and sent it in.

Hi ​@Kristupas, that's great to hear! Thanks for taking the time to complete and submit the form.

At this point, it's a matter of waiting for feedback. If you receive any updates, feel free to share them here. That way, we can follow the progress and provide more targeted assistance if needed. 😊