Skip to main content
Beantwoord

Move mobile subscription to a different client number

  • January 23, 2023
  • 1 reactie
  • 120 keer bekeken

My wife and I both have KPN Sim cards and a monthly subscription.

We also have TV and Internet through KPN

Both of the simcardsare linked to my Klantnummer. The TV and Internet are linked to my wife’s Klantnummer.

 

I would like to move my wife’s sim card and mobile subscription to her Klantnummer and billing details.

I would like to move my own sim card and mobile subscription to a business subscription.

 

I can’ find how to do this via the app or online.

Beste antwoord door Thomas van KPN

Hi @O. Garlick, welcome to our forum! You can change the names on the subcriptions but you can't switch account numbers I'm afraid. 
You can do this through a contractovername. You can find more information about this on this page: kpn.com/contractovername but long story short, you both need to visit one of our physical stores , they can help you with this there. Don't forget to bring your documents!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Thomas van KPN
Moderator
Forum|alt.badge.img+24
  • Moderator
  • Antwoord
  • January 26, 2023

Hi @O. Garlick, welcome to our forum! You can change the names on the subcriptions but you can't switch account numbers I'm afraid. 
You can do this through a contractovername. You can find more information about this on this page: kpn.com/contractovername but long story short, you both need to visit one of our physical stores , they can help you with this there. Don't forget to bring your documents!