Dear KPN Team,
Netflix cost is getting shown twice - once in the “netflix basic” - which is part of my subscription. Then there is Eenmailg cost of 7.99 again. Could you please help me?
Thanks,
Yogesh.
Beantwoord
Netflix is billed twice on my invoice
Beste antwoord door Bart van KPN
Thank you. I looked into it. Netflix is double on it. You already paid in novembre till december 18th. So I made a credit. You will find it on the next invoice.
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+20Hi
It looks like you changed something. Most of the time the date behind the product explains it.
The Netflix below is till 18 decembre. Till which date is the Netflix on top?
Hi Bart,
Thanks for the repsponse...no, I've not changed anything, just registered on the first day after KPN install and that is it. In the first bill I received 2x lines for Netflix (which I thought maybe it was as it was split over 2 periods etc.), but now I saw this int he 2nd bill as well.
On Netflix I see just one basic membership
Thanks Bart, I've updated my profile.
This was what I'm expecting for first 12 months (copied form the offer pdf document which was shared with me when the abbonement started).
+20Thank you. I looked into it. Netflix is double on it. You already paid in novembre till december 18th. So I made a credit. You will find it on the next invoice.
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