Beantwoord

Old provider Odido wasn't stopped when I moved to KPN

Forum|Forum|1 year ago
January 8, 2024
2 reacties
75 keer bekeken

robnamnam
Nieuwkomer

Hi,
I changed my provider from Odido to KPN in december 2023.

I was informed that the cancellation of the contract with my former internet provider (Odido) would have been taken care fully by KPN and there would have not been any overlap in between the two.

Unfortunately I received for the month of December two bills, one from KPN (for the period from 7-12-2023 to 7-1-2024) and one from Odido (from 1-12-2023 to 1-1-2024).

What is the correct procedure to get a refund on this double bill?

Thank you in advance

Beste antwoord door huistijger

Hi @robnamnam
The fastest is to call KPN on the free of charge number 0800 0402

Available on: Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00.

Closed on Sundays and public holidays

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

huistijger
Superuser
Antwoord
Forum|Forum|1 year ago
January 8, 2024

Hi @robnamnam
The fastest is to call KPN on the free of charge number 0800 0402

Available on: Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00.

Closed on Sundays and public holidays

"Als een mens een deugdzaam leven nastreeft, zal zijn eerste daad zijn zich te onthouden van het kwetsen van dieren". Albert Einstein.-- iMac 24 M1  macOS Tahoe 26.1 100/100 Box12b TV+

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Jasper van KPN
Moderator
Forum|Forum|1 year ago
January 9, 2024

Hi @robnamnam, welcome to the forum. The quickest way is calling us like huistijger mentioned. That way a colleague can take a look into it, and if needed send a message to a differect department to take a further look into this.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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