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Beantwoord

Payment higher than what I was informed

  • November 4, 2022
  • 4 reacties
  • 81 keer bekeken
A
Deelnemer

Dear,
When I made my contract, I received a contract saying the payment will be 35 euro + a one-off payment of 25 euro.

Today, I received my invoice for 36.13 euro + 25 euro, with no explanation of why I have to pay 1.13 euro.

Can you please explain why does this happen? What am I missing?

Best Regards,
Ashkan

Beste antwoord door Anonymous

Hello @Ashkan 

 

Look on the second page of the invoice, most likely there are multiple periods on the first invoice because the invoice period doesn’t necessarily start on the day your contract started.

Seeing the amount you pay extra it's probably just 1 or 2 days extra.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    A
    Deelnemer
    • Ashkan
    • Auteur
    • Deelnemer
    • November 4, 2022

    Dear,
    When I made my contract, I received a contract saying the payment will be 35 euro + a one-off payment of 25 euro.

    Today, I received my invoice for 36.13 euro + 25 euro, with no explanation of why I have to pay 1.13 euro.

    Can you please explain why does this happen? What am I missing?

    Best Regards,
    Ashkan

    I mean, the “1.13” extra : )

    A
    • Anonymous
    • Antwoord
    • November 4, 2022

    Hello @Ashkan 

     

    Look on the second page of the invoice, most likely there are multiple periods on the first invoice because the invoice period doesn’t necessarily start on the day your contract started.

    Seeing the amount you pay extra it's probably just 1 or 2 days extra.

      RBxx
      Superuser
      Forum|alt.badge.img+23
      • RBxx
      • Superuser
      • November 4, 2022

      (….)
      Seeing the amount you pay extra it's probably just 1 or 2 days extra.

      €35,00  /  31 days = €1,13  so it's exactly 1 day

      Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
        A
        Deelnemer
        • Ashkan
        • Auteur
        • Deelnemer
        • November 4, 2022

        Good point. Thanks : )

        It’s actually for 2nd of November as an extra day.

        So, 35 euros for 30 days (3rd of November till 2nd of December, including 2nd of December).

        And 1.13 euro for 2nd of November, the day that I didn’t have internet but only have tv. But still, I’m charged for the internet in addition to extra data bundle that I had to buy for working from home :D

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