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Received invoice with wrong amount

  • December 13, 2022
  • 3 reacties
  • 105 keer bekeken
E
Nieuwkomer

Hello I took phone for 26 per month, now I recieve 215 eiro factuur. I Will not pay it. 

Beste antwoord door RBxx

Can you check the confirmation you received when you ordered your subscription with phone? The invoice confirms my assumption that you’ve selected the phone with a down payment (of €204) combined with monthly payments during the rest of your subscription.

As I’m a customer like you, I can’t check your situation further. You can call KPN on 0800-0402 or wait for the reaction of a KPN employee here. This can take several days as it’s busy on the forum.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • December 13, 2022

Hi @E Grigorjevs , did you have a look at the invoice? On page 2 the costs are specified in detail. When it’s the first invoice there might be one-off costs like activation costs for €25. Do you have a phone with your subscription? You can opt for a down payment combined with monthly repayments.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
E
Nieuwkomer
  • E Grigorjevs
  • Auteur
  • Nieuwkomer
  • December 13, 2022

I took phone for monthy payments, sorry 46 € additional to my subscription.  But not 204 eiro. 

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • Antwoord
  • December 13, 2022

Can you check the confirmation you received when you ordered your subscription with phone? The invoice confirms my assumption that you’ve selected the phone with a down payment (of €204) combined with monthly payments during the rest of your subscription.

As I’m a customer like you, I can’t check your situation further. You can call KPN on 0800-0402 or wait for the reaction of a KPN employee here. This can take several days as it’s busy on the forum.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |

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